Refund Policy

At The Vault by Coco Ebony, we value your satisfaction and acknowledge the unique nature of our intimate products. As, we do not offer refunds or exchanges on any merchandise due to hygiene considerations. Each item is thoughtfully curated, and it is not feasible for us to monitor the use of intimate wear. If you receive an item that is unwearable, please contact us, and we will make every effort to accommodate your needs.

All items are final sale.

Why No Refunds - The Vault by Coco Ebony;

The nature of our lingerie pieces are one of a kind and there are no restock on our selections. As an online only Intimate apparel company we want to ensure the safety and the integrity of our merchandise.