FAQ's

At Thevaultbycocoebony, we understand the excitement of awaiting your new lingerie purchase. To track your recent order, follow these simple steps: 1. Visit our website and navigate to the "Order Tracking" section found on the main menu. 2. Enter your order number and email address in the designated fields. You can find your order number in the confirmation email sent to you after purchase. 3. Click on the "Track" button. You will then be able to see the current status and location of your package. If you encounter any issues or require further assistance, please don't hesitate to contact our customer service team via the information provided on our Contact Us page. We're here to ensure your shopping experience is seamless and satisfying.

At Thevaultbycocoebony, we strive to ensure that your shopping experience is as smooth and efficient as possible. For standard shipping within the United States, orders typically take between 5 to 7 business days to arrive once shipped. We also offer expedited shipping options, which can reduce the delivery time to 1 to 2 business days. International shipping times vary depending on the destination, but typically range from 7 to 14 business days. All orders are shipped via trusted carriers such as USPS, UPS, or FedEx. Upon dispatch, you will receive a tracking number to monitor your package's journey. We pride ourselves on delivering our luxurious lingerie promptly and securely, so you can indulge in your purchases without unnecessary delays.

Q: What is Thevaultbycocoebony's return policy? A: At Thevaultbycocoebony, we prioritize delivering high-quality lingerie to our customers. Due to the intimate nature of our products, all sales are final. This means we do not accept returns or exchanges under any circumstances. This policy ensures that every item you receive from us is brand new and has never been worn or tried on by another customer. We encourage you to carefully review your order before making a purchase and consult our detailed sizing guides available on our website. Should you have any questions or need assistance, our customer service team is here to help you make an informed decision.

If you need to get in touch with someone regarding your order from Thevaultbycocoebony, there are several ways to reach us for assistance. You can email our customer service team at support@thevaultbycocoebony.com with your order number and details of your inquiry. Additionally, we're available via phone at (818) 650-0701 during business hours, which are Monday to Friday, 9 AM to 6 PM. For quick responses, you can also use the live chat feature on our website. We're here to help ensure you have a seamless shopping experience with us.

At The Vault By Coco Ebony, we understand that sometimes you may need to make adjustments to your order after it’s been placed. To request changes, email us at support@thevaultbycocoebony.com as soon as possible with your order number and the specific modifications you need. Please note that once an order has been processed or shipped, we may not be able to accommodate changes. Our team will do their best to assist you promptly and ensure your shopping experience is as smooth as possible.

At Thevaultbycocoebony, we prioritize swift and efficient order processing to ensure our customers receive their products as quickly as possible. Typically, it takes 1-3 business days to process your order before it is dispatched. Once your order has been processed, you will receive a confirmation email with tracking information to keep you updated on the delivery status. Please note that processing times may vary during peak seasons or promotional periods. If you have any questions or need further assistance, our customer service team is always here to help.